This Privacy Policy ("Policy") describes how IndianYatra.in ("Website" or "Service") and its related services ("Services") collect, use, protect, and manage your personally identifiable information ("Personal Information"). This Policy is a legally binding agreement between you ("User", "you", or "your") and IndianYatra.in ("Operator", "we", "us", or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
Information We Collect
We collect the following types of information:
Personal Details: Name, country of residence, email, phone number, etc.
Account Details: Username, unique user ID, password, etc.
Contact Information: Email, address, and other contact details.
Marketing and Communication Preferences: Information regarding your interest in our promotions and services.
Travel and Booking Information: Flight details, visa-related documents, passport details, and transaction history for service fulfillment.
Automatic Data Collection: IP address, browser type, location data, device information, and website usage analytics.
How We Use Your Information
We use your information for the following purposes:
To provide and manage our travel services.
To communicate travel updates, alerts, booking confirmations, and changes in flight schedules.
To send promotional offers, newsletters, and updates regarding our services on Meta, WhatsApp, and other marketing platforms.
To enforce our Terms & Conditions and comply with legal obligations.
To improve user experience and website performance.
Legal Basis for Processing
We process your Personal Information based on the following legal grounds:
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Your explicit consent for marketing and promotional activities.
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Fulfillment of a contract (e.g., booking services, travel assistance).
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Compliance with legal obligations under the Indian Information Technology Act, 2000, and associated rules, including IT Rules 2011.
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Legitimate business interests, including fraud prevention and service improvement.
Information Sharing and Disclosure
We may share your information with:
Airlines, visa agencies, and third-party service providers necessary for completing your travel bookings.
Marketing platforms, including Meta (Facebook, Instagram, WhatsApp), Google Ads, and other advertising networks for promotional campaigns.
Government agencies, law enforcement, and legal authorities if required under applicable laws.
Trusted partners assisting in website operation, customer support, and service delivery.
Data Retention Policy
Your data is stored securely and retained only for as long as necessary to fulfill the stated purposes. Travel booking details are stored in accordance with legal and regulatory requirements.
User Rights Under Indian IT Laws
Under the Indian Information Technology Act, 2000, and related rules, you have the right to:
Request access to your personal data.
Modify or delete your data (subject to legal retention requirements).
Withdraw consent for marketing communications.
File a complaint regarding data misuse with regulatory authorities.
Cookies & Tracking Technologies
Our Website uses cookies to enhance user experience and collect analytics data. You may manage your cookie preferences through your browser settings.
Security Measures
We implement stringent security measures, including encryption, access controls, and regular security audits, to protect your personal data from unauthorized access or misuse.
Data Breach Notification
In case of a data breach, we will notify affected users and relevant authorities, as required under Indian IT Act guidelines.
Policy Updates
We reserve the right to update this Privacy Policy from time to time. We will notify you via email or a prominent notice on our Website regarding any material changes.
Contact Us
For any queries regarding this Policy, please contact us via our website at IndianYatra.in.
